Support

Need help? We're here.

Built and maintained by the person who made it. You'll always be talking to a human.

Email Us
support@aivideoscore.com
We usually reply within one business day.

Common questions

A real video got flagged as AI. Why?

AI detection is an evolving field, and our model can be wrong in both directions. Real videos with heavy editing, slow-motion, AI upscaling, or unusual lighting can trip it. So can compression artifacts on short, fast-moving clips.

You can hit the "Wrong?" button on the badge — that feedback helps us improve detection. If a clip you're sure is real keeps getting flagged, email us with the link and we'll take a look.

An AI video wasn't caught. Why?

The hardest content to detect is photorealistic AI footage where every individual frame looks plausible. Especially well-crafted face swaps or temporally-consistent AI clips can slip through.

Use the "Wrong?" button or email us — every missed clip helps us tune the model.

How do scans work right now?

AI Video Score is free during launch. Sign in for generous scan credits — early users get a bonus on top. Credits last 30 days.

Shared-library scores, platform AI-labels, and hashtag detection are unlimited and don't count toward credits. The first scan of each session is on us too (it's the cold-start warm-up — we don't charge for the wait).

Are paid plans available?

Not yet. A paid tier for heavy users is coming after the free launch period — we want to set pricing after we learn the real launch costs, so it's fair. Until then, no purchases happen.

If you want a heads-up when paid plans go live, email support@aivideoscore.com.

The badge isn't showing on videos.

A few things to try in order:

• Refresh the page after installing or updating the extension.
• Check that the extension is enabled at chrome://extensions.
• Make sure you're on a supported site (YouTube, TikTok, Instagram, Facebook, X, Reddit).
• Some sites disable extensions in private/incognito mode by default.

If none of that works, email us with the site and a screenshot.

What sites does it work on?

YouTube (including Shorts), TikTok, Instagram (Reels), Facebook, X, and Reddit. We're adding more — let us know what you want.

How is my data handled?

To score a video, we send its frames to our backend for analysis — the frames aren't stored, only the resulting score is cached. If you sign in with Google to track credits, we store your email to link your account. We don't read private messages, track browsing, or sell data. Full privacy policy.

I have a feature request / found a bug.

Email us — every email gets read by an actual human (the person who built it). We respond to all of them.